M.A. Eswaran oversees the entire operations of Scope’s knowledge services (Content Enhancement Services, Data Services, Patent Analytics and Business Research Services), the Business Technology Solutions, OEG & Transition and Content Solutions & Consulting Groups, which are responsible for research and develop products/solutions to meet clients’ needs.
Eswaran has been actively involved in instituting the KPO operations of Scope, especially in Content Enhancement services and Patent Analytics. He has vast experience in operations, large accounts management, business development, and consulting & solutions management for global clients. He has been managing customer relationships with large global enterprises for more than a decade, consistently meeting clients SLA, especially the key parameters of quality and timeliness.
A Mechanical Engineer with an MBA from one of India’s leading universities, Eswaran has over 28 years of experience in the knowledge industry encompassing content development, database management, market research & analytics, consultancy and IT.