Recruit KM into your digital transformation alliance
The key to artificial intelligence (AI) and other digital projects is to forge alliances that build and learn from experiments applying AI and machine learning. According to Carla O’Dell, CEO at APQC, digital transformation and silo-spanning AI and robotic process automation (RPA) projects are stronger and more successful with KM in the mix of allies.
KM is a natural partner in the digital transformation strategy and an important player in the AI game as it brings a unique set of skills and attributes. It is a boundary spanning function, whose mission is to capture, retain, and share knowledge. Additionally, KM enables collaboration especially across the silos that organization structures inherently promote. KM teams are known for their partnering prowess such as facilitation, listening, and engagement. These skills are vital for collaborating with diverse partners across an organization. Significantly, enterprise-wide KM and innovation departments often uncover opportunities to test AI and RPA that others with an unobstructed vision miss.
Likewise, large KM programs, short of staff or budget, are eager to use advanced technologies to enhance content management, recommendation systems, and expertise location system. Professional services (PS) firms are a great example of this. As knowledge as a product constantly changes, PS firms need to adapt to AI and machine learning tools. This new knowledge can replace expensive or unavailable staff.
Click here to continue reading why KM is an important ally for organizations setting on a digital transformation journey.