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Investigating the success factors behind ECM system implementations

Investigating the success factors behind ECM system implementations

February 20, 2018

Organizations have to overcome many challenges while deploying an enterprise content management (ECM) system. The challenges are many and as diverse as determining the content, business processes, the technology to be used and integrating the ECM system with legacy systems. While the private sector has a growing industry and community for ECM, there is very little academic research on the key factors behind successful implementations.

The dissertation, “Identifying Key Success Factors for the Implementation of Enterprise Content Management Systems” aims to address the gap in ECM research, investigate the factors that facilitated successful implementations of ECM systems and identify a set of key success factors.

To examine what makes ECM implementations successful, a model to define ECM implementation success was developed and five factor categories that impact success were identified by using a qualitative case study method.

Click here to read the dissertation, which is a part of the UNT Theses and Dissertations collection and was provided by the UNT Libraries to Digital Library, a digital repository hosted by the UNT Libraries.

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