Imperatives of digital transformation for knowledge management practitioners
“Knowledge management (KM) today is not about supporting the just-in-time needs of the decision making process or helping managers anticipate and proactively change course on the strength of insights derived from time to time,” says Uma Ganesh, CEO of Global Talent Track. When coupled with digital transformation, it has the propensity to alter the business model and reposition businesses, she adds.
In the context of KM having the potential to act as the catalyst for organizations to reap the benefits of digital transformation, it is important for KM practitioners to examine their current systems, and they should make KM platforms intelligent by adding cognitive power. Similarly, it is critical to create linkages of data, knowledge, and business need and redesign systems so that they are able to deal with dynamic situations. It is also important to discern patterns from the transactions that take place via emails, portals, social networking sites, and other channels of communication.
Considering that KM has become more responsive, KM practitioners have to redefine what knowledge is in the context of business and make the knowledge acquisition and refreshing process dynamic.
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