Raman Roy is widely regarded as the pioneer and “Guru” of the Indian BPO industry. He has successfully led the captive BPO initiatives of:
- American Express – as the business leader for American Express’s BPO business in India
- GE Capital – as CEO of GE Capital International Services (GECIS)
- Spectramind (now Wipro BPO) – he founded the venture-funded Spectramind, with an enviable leadership team and a proven track record. It was acquired by Wipro in July 2002.
Raman remained as Chairman and Managing Director of Wipro Spectramind until June 2005, growing the company to become the largest provider of third party BPO shared services from India, with nearly 16,000 employees. As a tribute to his contribution to the BPO industry, he was awarded the Dataquest Pathbreaker Award in 2002 for directly creating 35,000+ jobs in India and indirectly enabling the employment of 350,000 people by creating the BPO industry.