Delivering the Right Content at the Right Time
Enriching Medical Education Content with Synaptica®

Developing a specialized thesaurus for a niche domain with Synaptica

Book Chapter Abstracts

Services : Abstracts creation for book chapters

Customer: A leading global publisher

Challenges:

  • The client wanted no time added to their existing book publishing schedule
  • Cost was a key concern for the client
  • Book chapters covered a wide range of subjects in Science, Engineering, Technology, Medicine, Humanities and Social Sciences, and therefore, extensive resources of subject matter experts (SMEs) were required
  • Varying document structure, with a combination of text and non-textual content, case studies etc.
  • Client had no clear initial specification for abstracts

Solution:

  • Scope employed its proprietary abstracting and indexing solution, ConSCIse™

Implementation:

  • Scope supported the client by authoring an initial draft abstract specification, based on its experience
  • Multiple rounds of pilots were executed to define precise specifications, ensure quality in multiple subject areas, refine the platform rules to enhance throughput, and test the desired workflow
  • Scope used SMEs from a wide variety of disciplines, including Humanities and Social Sciences, and provided client-specific training on abstracting and keyword indexing
  • An enhanced repository of controlled vocabulary terms for different domains was created and uploaded onto the ConSCIse platform to enable abstractors to acquire, reinforce and re-use knowledge
  • Further editorial enhancements of SME-validated summaries to generate coherent, readable abstracts

Benefits:

  • Keyword-rich abstracts improved discoverability of book chapter content
  • Cost-effective and seamless integration of the abstracting process into the existing book production workflow
  • Abstracts help end-users make the right buying decision and ensure customer satisfaction
Smart Content

Services : Smart Content Solutions

Customer: A Global Standards Developing Organization (SDO)

Challenges:

  • Indexing inconsistencies and lack of a SEO perspective in the journal level keywords
  • Users spend a lot of time selecting through a long list of topics & sub-topics to drill down to the needed info
  • Lack of an integrated search experience in finding content across the various subject domains and topics of interest
  • User search behavior or user search logs not studied or incorporated in the search engine

Solution:

  • Based on User search logs, Legacy archives, Existing Topics / Sub-Topics and Research of other SDOs, Scope proposed a new set of High-level subject domains
  • For each of the high level subject domains, Scope’s SMEs developed domain-specific taxonomies and facets (broad concept labels) that cut across the domains
  • Scope’s SMEs also developed the rule base for indexing that would facilitate automation of the indexing process and also ensure consistency in indexing

Implementation:

  • The entire corpus of Journals, Standards and Technical papers of the digital repository was used to extract key terms
  • These terms were thoroughly analyzed and clustered into broad-level concepts by subject matter experts (SMEs) to arrive at the final 18 high-level domains
  • A taxonomy with 3 to 4 levels of hierarchy was developed for each domain, using existing micro-level taxonomies and inputs from the SMEs
  • Scope developed a taxonomy of facets (property, process, test methods and industrial applications) to enable cross domain search
  • Indexed documents using keywords extracted through Natural Language Processing (NLP) based mining tool and further curated by SMEs
  • Mapped keywords to the taxonomies developed for high-level domains and facets
  • Ongoing maintenance of taxonomy and facet terms to reflect the latest changes and trends in different domains

Benefits:

  • A vastly enriched user experience through better navigation, semantic linkages and cross domain search
  • Multiple options for structured knowledge discovery through a combination of domain-specific taxonomy, facets, themes and links to internationally-accepted product codes (UNSPSC)
  • Better precision in search results by enhancing the existing indexing of the client repository with contextually relevant, SEO friendly keywords
Author Database

Services: Author Database Development

Customer: A leading chemical information provider

Challenges:

  • 2.7 million articles to be processed in a very short duration with a data accuracy of 99.92%
  • Author name search by end users are largely unsuccessful because of author name ambiguities such as common names, name changes, publisher style variation, transliteration and spelling errors
  • Authors need to be uniquely and correctly identified for proper assignment of grants, royalties and other payments
  • Growth in scholarly output and the lack of standardization in author metadata results in poor data quality in the representation of author names

Solutions:

  • Scope has developed an integrated author data management solution using a combination of technology and manual validation for creating a disambiguated author database and author profiles
  • Specific modules for extracting author names, their affiliations and location details from source documents
  • Parsing the information into individual data elements in a pre-defined template
  • Standardizing the names of affiliations and location information using pre-defined rules and knowledge repositories

Implementation:

  • Splitting author names into their proper names, middle names and surnames was automated to the extent possible, obviating the need for any manual validation
  • Field-level validations were built in the tool to validate captured information, and further subjected to manual validation on a need basis to ensure accuracy
  • As the records count per lot was high, rules were developed to automate the pre-processing and post-production validity checks for improved accuracy
  • Repositories of Countries, States, Cities and Institutions/Universities were made available to the team through the tool and web resources to facilitate the team to capture the right information in a standardized manner

Benefits:

  • Over 15 million author records created from 2.7 million articles in a record time of three months
  • Customizable for specific requirements of different clients
  • High-quality author database, using a combination of automation, manual validation and web research
  • Ability to develop further author related products like author clustering and visualization, author alerts etc.
Non English Abstracts

Services: Semantically-enriched abstracts of patents in Non-English

Customer: A leading provider of patent information services

Challenges:

  • A high volume of patents in diverse fields, including mechanical engineering, electrical engineering, electronics, computers and communications, has to be handled
  • Abstracts have to capture key patentability parameters, including the novelty, use and advantage of the invention, from patent documents
  • English abstracts of French, German, Chinese, Japanese, Spanish, Russian, and Korean patents have to be created without losing contextual relevance
  • High quality levels have to be consistently maintained in terms of content accuracy and contextual relevance, a feat virtually impossible with a totally-automated solution
  • Fast turnaround times are required, as patent information provided has to be up to date

Solutions:

  • Involved subject matter experts (SMEs) across the Engineering fields to execute the project
  • Use of language specialists and stringent quality controls to ensure high-quality of deliverables

Implementation:

  • Subject Matter Experts (SME) different fields specializing in patent abstract writing were recruited for the project
  • Machine-translated English texts of Non-English language patents were validated by experts with the help of dictionary/contextual lookup feature added to the abstracting tool
  • Integrated a contextual memory translation tool with workflow tools to facilitate contextual translation, maintain consistency, help in easy document administration and reduce manual errors
  • Developed an NLP-based automatic abstracting tool, which condenses lengthy patent documents in PDF/TIFF formats into concise documents covering all patentability parameters
  • Automatically-generated abstracts were then manually validated by domain experts to ensure content accuracy; the final output delivered to the client in XML/HSK formats

Benefits:

  • Streamlined processes, good project management practices and strict quality controls have made the project, which has been ongoing for over 7 years, a great success
  • Scope has processed close to 2.7 million abstracts of patents from various languages
  • High scale up, from 150 abstracts per week initially to the current capability of 15, 000 abstracts per week, and quick turnaround times enabled the client to reach the market ahead of competition
  • With quality levels maintained consistently over 98%, the time and resources spent by the client for quality control is minimal, resulting in significant cost savings
  • By offering product variants, viz. abstracts of multiple language patents, the client has been able to meet the growing demands for multi-lingual patent search
Order Set

Services: Order Set reconciliation and Standardization of medication and non-medication terms

Customer:A leading Evidence-based clinical decision support solutions provider

Challenges:

  • Process the deliverables with faster TAT in order to meet the tight timelines
  • Overcome the triple constraints while CPOE integration
  • Incorporate appropriate clinical evidences and performance measure indicators
  • Source medical professionals with experience in handling Order Sets
  • Engages a dedicated team of clinical/pharmacy experts across specialties
  • Provided customized Order Set Reconciliation services for different CPOE vendors
  • “Mapped” pharmacological and non-pharmacological terms to equivalent client terms
  • Ensured efficient project management – deep understanding of project requirements, schedule, quality and other SLA metrics
  • Adopted a multi-layer review process and evaluation by senior clinicians

Solutions:

  • Engages a dedicated team of clinical/pharmacy experts across specialties
  • Provided customized Order Set Reconciliation services for different CPOE vendors
  • “Mapped” pharmacological and non-pharmacological terms to equivalent client terms
  • Ensured efficient project management – deep understanding of project requirements, schedule, quality and other SLA metrics
  • Adopted a multi-layer review process and evaluation by senior clinicians

Implementation:

Order Set reconciliation

  • To read and understand the Internal Build Document (IBD), CPOE system-specific guidelines, and the general reconciliation standards of a given order set project for the process of reconciliation of order sets
  • Duplication of order sets based on module and venue of care as per the OST (order set template) sheet
  • The process of reconciliation of order items of the client order sets with that of default order sets
  • Dragging and dropping order items from the default content to the reconciled content and retaining evidence links, performance measures, and cost-related outcomes associated with that order item
  • Maintaining (reordering and formatting of order items/sections as per guidelines) the client’s order set format and content
  • Providing objective evaluation of output against appropriate standards (client’s SOP and checklist) and requirements of the client

Standardization of medication and non-medication terms

  • Pre-process the input medication and non-medication catalogs and upload them onto the internal tool for further processing
  • Map the terms in-line with the SOP and project-wise specifications
  • Download the final output after processing through the tollgate checks
  • Apply final business rule check and dispatch to the client

Benefits:

  • Quick turnaround – created 20 order set pages in just 3 days
  • Dynamic order sets created, which requires sound clinical judgment
  • Adopted a very flexible approach to well meet the client’s requirements

Master Data Support for a Legal Information Provider

MARC

Services: MARC Cataloguing Services

Customer: A global Standards Developing Organization (SDO)

Challenges:

  • Create MARC21 catalogs for books, journals, digital content and non-book media types
  • Analyze LCSH subject, DDC and corporate bodies for publications
  • Representation of metadata as per the AACR2 standards and MARC21 rules

Solutions:

  • Involved a team of library professionals with MLIS qualifications and expertise and exposure to MARC and AACR2 standards
  • Created in-built tools for the creation of MARC records as per the AACR2 standards
  • Constant interaction with the client to ensure quality of the MARC records created

Implementation:

  • Scope used mARCatTM, an in-house platform-based service that meets the MARC21 standards and AACR2/RDA rules
  • Created dynamic tags/MARC fields using mARCat. The project used library professionals with MLIS qualifications to create and update MARC formats and also used in-house SMEs in Medical, Engineering, Science, Law, Humanities and other domains to validate the subject classification assigned by the cataloguers for journals in the respective domains
  • SMEs reviewed and validated the output generated by the platform
  • Automatically validated the MARC output via mARCat with the in-built rules as per MARC standards
  • Performed independent quality checks on every batch to ensure that the output meets client requirements
  • Configured the mARCat platform to deliver output in the required format

Benefits:

  • Reduced Turnaround Time by 10%
  • Followed universal Standard tags/format, enabling easy integration into the existing Library Management System
  • Clean, unique and accurate local database
  • Enabled fast and precise retrieval of information
Spend Analysis

Services: Spend Analysis

Customer: A leading publisher in Netherlands

Challenges:

  • Big Data (17 GB of A/P data)
  • Incorrect classification of transactions across commodities
  • Ambiguous item descriptions for certain types of spend
  • Lack of insights on the number of suppliers in each product/commodity
  • Vendor names not standard across all transactions

Solutions:

  • Standardization of vendor names for accurate spend analysis across commodities
  • Custom spend reports to identify “Preferred Vendors Vs Non-Preferred Vendors” spend
  • Drill-down analysis reports to identify spend across top 500 products
  • Spend data cleansing
  • Auto-classification of common/known/unknown commodities
  • Commodity experts to manually classify specific commodities
  • Various types of analysis to provide insights on spend

Implementation:

  • Built auto-classification rules to improve accuracy and comprehensiveness of A/P records
  • Used a subject matter expertise (SME) layer on top of the auto-classification algorithms
  • Self-learning algorithms and knowledge repositories (company alias names and product lexicons)

Benefits:

  • Spend data analysis helped in better vendor negotiations, resulting in rationalization of vendors and yielding 6.21% savings
  • Strategically shifting of sourcing to preferred vendors based on spend visibility resulted in savings of $13.4 million
  • Data analysis led to savings of up to 15% on focused commodities
  • Improved spend across “Preferred Vendors” by 30% in five commodities
  • Improved classification accuracy by up to 95%
  • Identified maverick spending of 3%
  • Data enrichment by identifying group-subsidiary relationship of 560 companies helped client in vendor negotiations
  • Highlighted 4.3% specific saving opportunities in the spend categories
Fin Research

Services: Financial Research and Analysis

Customer: A leading publisher of financial data

Challenges:

  • Identify a partner who would provide meaningful outsourcing opportunity to
    • Provide financial research services including primary and secondary research, while focusing on quality and accuracy of the reports
    • Reduce cost of production/operation and TAT, thereby increasing overall profitability

Solutions:

  • Full suite of financial research services with a dedicated team of analysts having 4+ years of experience in financial research
  • Accurate and quality research reports using information sourced from free and paid databases like Hoovers, LexisNexis, Factiva etc, company reports, blogs etc.

Benefits:

  • Standardization of the process, sustainable methodology to ensure long-term relationship
  • Significant reduction in TAT and cost of production
  • Cost arbitrage over a period of time
Bibliographic database

Services: Bibliographic Database Creation, Validating and Updating

Customer: A leading US-based information aggregator

Opportunities:

  • Regular updating of the database
  • Adding information on new titles to the database
  • Validate information through primary and secondary research
  • Contact publishers to authenticate information

Challenges:

  • Input records in multiple languages; title changes due to mergers and acquisitions
  • Nearly 135 fields in a record to be updated
  • Contradictory and partial information in the client database to be checked and updated; review multiple sources to update a record

Solutions:

  • Involved a dedicated team of library professionals with experience and expertise in working in clients’ content management systems
  • Experienced multi-lingual translators and editors
  • Technical editors with expertise across various domains for subject classification
  • Constant interaction with the client and publishers to comprehend the precise requirements

Benefits:

  • Updated database of over half a million bibliographic records in multiple languages
  • Continuous update of database
  • Addition of new titles that gave input to target new customers in their marketing activities
Usage Statistics

Services: Online Usage Statistics Reports Services

Customer: A leading US-based information aggregator

Opportunities:

  • Consolidate all relevant publisher reports for a library
  • Create single unified version of data and to facilitate complex usage analysis
  • Ensure reports meet specific COUNTER compliance standards

Challenges:

  • Cleanse the reports (formatting) as per the standards
  • Maintain the status and retrieve the reports as per the frequency of member library
  • Analyze library’s request for specific COUNTER compliant reports from hundreds of sources regularly
  • Reports in different formats, making it difficult to consolidate and analyze

Solutions:

  • A team of library professionals with MLIS qualifications with expertise and exposure to COUNTER and SUSHI standards
  • Created in-house tools for cleansing the reports as per the standards

Benefits:

  • Reduced TAT by 30% for libraries to view their usage reports
  • Single unified and standardized reports available for end-users, providing competitive advantage
Database Cleansing

Services: Lobbyist Database Cleansing and Classification

Customer: : A US-based Publisher

Opportunities:

  • To launch a new product
  • Cleanse lobbyist database
  • Classify companies to the standard NAICS code
  • Enrich missing information in the database

Challenges:

  • Non-standardized data as it was updated by teams from different sources
  • Quality level of the existing database was low, at 30%
  • Lack of contact details and target industry verticals for many organizations in the database

Solutions:

  • Cleansed the lobbyist database using both exact matching and partial matching algorithms
  • Classified the organizations to standard NAICS codes
  • Categorized the non-classified organizations to client provided categories
  • Enriched missing information through web research

Benefits:

  • Improved Data Quality to 98%
  • Classification ensured that the lobbyist database seamlessly integrated with other content to provide value added information to users
Entity Data

Services: Updating Entity Data

Customer: : A leading Business & Financial Information Aggregator

Opportunities:

  • Update data about entities that are issuers of financial instruments such as bonds, security notes etc.
  • Classify entities to standard NAICS & SIC codes
  • Enrich entity data with parent / subsidiary hierarchies to identify the relationships between organizations

Challenges:

  • Most of the entities were special purpose vehicles or joint ventures created for a specific project, and hence did not have a website of their own
  • Identification of authentic websites such as Secretary of State, SEC and other state sponsored registry websites that will have details about the entities
  • Many entities were formed in early 90’s and hence had since merged or acquired with another organization

Solutions:

  • Identified authentic Government sources websites that will provide details such as registered address / headquarters
  • Identified the purpose of creation of an entity and classified the organizations to granular SIC and NAICS codes
  • Validated mergers / acquisitions to identify the current entity responsible for the financial instrument
  • Identified parent / subsidiary relationship from annual reports and SEC filings

Benefits:

  • Accurate & comprehensive information about the entities improved the credibility of the database, which in-turn increased the number of subscribers
  • Updated the database within 4 weeks, which ensured quicker market reach
Big Data

Services: Big Data Solution

Customer: : A Professional Society

Opportunities:

  • Create member profiles to understand their direct / indirect wants and needs
  • Customize marketing campaigns to improve effectiveness
  • Strategize web strategy to improve user experience and attract new members

Challenges:

  • Analysis of more than 2 million data points tracked about member through web server logs on a daily basis
  • Creation of a big data platform by reviewing and analyzing more than 250 different types of data sources (both structured and unstructured data)
  • Members’ data in unstructured formats, such as survey responses, comments etc.
  • Integrate data that exists across diverse technology platforms (web server logs in IIS Server, member database in SQL Server, Survey responses in SPSS etc.)

Solutions:

  • Scope implemented a Big Data solution using Hadoop (in a Cloud) to process high volumes of data points
  • Data was normalized and cleansed using Scope’s Integrity Verifier engine for accurate insights
  • Detailed funnel conversions, product-wise revenue breakup, recommendations for new content strategy and customized mailer campaigns to analyze and understand members’ needs

Benefits:

  • Membership churn was reduced by up to 42%
  • New membership growth increased by 23%
  • Cost of research and analytics about member behavior reduced by 80%

PRESENTATIONS

Data Driven Publishing
Scope’s presentation on Data Driven Publishing at the Frankfurt Book Fair 2017

Deep Indexing for Enhanced Researchability
Scope’s presentation on Deep Indexing for Enhanced Researchability at the Frankfurt Book Fair 2015

The Role of Descriptive Metadata & Controlled Vocabularies in Improving Semantic Linkages
Scope’s presentation on The Role of Descriptive Metadata & Controlled Vocabularies in Improving Semantic Linkages at the at the Frankfurt Book Fair 2014

Content Discoverability – Emerging Trends & Challenges in Technology Adoption
Scope’s presentation on improving content discoverability at the London Book Fair 2014

Author / Researcher Databases –Benefits and Challenges
Scope’s presentation on Benefits and Challenges of Author / Researcher Databases at the CESSE Annual Meeting 2013

Enhancing Discoverability of Book Content
Scope’s presentation on the benefits of smart content strategy at the Frankfurt Book Fair 2012

Maximizing the value of STM Content through Semantic Enrichment
Scope`s thought leadership presentation on Semantic Enrichment at London Online – Dec 2009

WHITE PAPER

Increasing the Value of Scholarly Books
This white paper examines the return on investment publishers in humanities and social science fields…