Scope’s KPO Services have enabled a wide range of companies to find an effective way to control costs, while maintaining the strictest quality standards.
Services
Success Story No. 6: Data Search and Mapping
Customer:
A leading UK based publisher.
Challenge:
The Client wanted
- Validation and updating of 250,000 company information.
- Collection of products / service information and mapping of each product to client’s category and sub category.
- Increasing the count of products / services from average 2.5 to 10 products per company to attract revenue for those products as well and ensuring the presence of primary products.
- Ensuring data collection / population across domains. Scope had the prerogative to select 10 products from company’s site.
- Generating from company’s website and mapping it with client’s database / taxonomy and Creation of an enhanced taxonomy.
- Validation of corporate information, address, telephone number etc extracted by the web crawler.
- Improve quality level from 30% to 90%.
Scope’s Approach
- Validated details for 250,000 companies
- Linked existing products to the database and added numerous new products to the taxonomy
- Segregated B2C companies from the database
- Collected up to 40 products for over 1000 companies
- Took on additional volumes and still managed to complete the assignment within the given time frame (1 week)
- Developed software which resulted in the improvement of quality and quantity
- Recruited and trained 70 people within 15 days time
- Managed to get the volumes handled by the other vendor
Benefit to the Client
- A value added and completely revamped database
- Average number of products increased from 2.5 to 10
- Scope exceeded the client’s overall quality requirements of 90% (at about 95%)
