Quatrro BPO Solutions
Quatrro BPO Solutions (Quatrro) is a BPO Company created by the most experienced BPO team based out of India, led by Raman Roy. Raman's first foray into the BPO Industry was in 1992, when he led the setting up of a captive Financial Resource Center for American Express. This success encouraged Raman and his team to create a back office operation for GE Capital in the mid 1990's. In March 2000, Raman struck out on his own to establish Spectramind, which grew to become the largest third-party BPO company in India and was subsequently acquired by Wipro Ltd in July 2002.
After growing Wipro Spectramind to approximately 16,000 employees, Raman was "inspired" to create something "beyond the existing" and, as a result, Quatrro BPO Solutions was established in January 2006.
Quatrro's Business Philosophy
"Creating value through innovation" is the cornerstone of Quatrro's business philosophy. The company endeavors to provide clients with innovative solutions at lower costs through a combination of tools, platforms and business processes. This spans both traditional BPO areas such as Finance and Accounting, Mortgage and Technical Support, as well as newer areas such as Legal Outsourcing, Risk Management Services, Knowledge Services and Interactive Entertainment Services.
Quatrro's growth strategy includes both organic and inorganic growth. The first step towards the latter was a joint venture with Sri Lanka's largest and most respected conglomerate, John Keells Holdings Limited. This joint venture provides BPO operations in both India and Sri Lanka.
Quatrro Today
Quatrro now has a 2650+ strong customer focused and multicultural resource pool, serving more than 230 global clients worldwide. The Company also has
- 13 processing centers in 8 international locations (India, US, Sri Lanka, China, Singapore, Dubai, Canada and UK)
- Strong financial backing with committed funding from Olympus Capital, DE Shaw and John Keells holdings
Quatrro also offers Interactive Entertainment Services through Babel, a Quatrro Group Company. Quatrro has acquired Scope eKnowledge to provide Information Services to the Scientific, Medical and Technical worlds.
Quatrro's Services
Quatrro's operations span both traditional BPO areas such as Finance and Accounting, Mortgage and Technical Support, as well as newer areas such as Legal Outsourcing, Consumer Analytics, Risk Management Services and Knowledge Services.
Quatrro's solutions are targeted towards global clients in North America, Europe and Asia.
Quatrro provides enhanced value to clients through platform driven solutions and services. It has also developed a unique business model targeting Small and Medium Businesses and end consumers.
Awards & Recognition
Quatrro achieved the following recognition on IAOP's 2008 Global Outsourcing 100:
- Best 10 Rising Stars in Number of Employees
- Best 10 Rising Stars with Employee Presence in India
Quatrro's Raman Roy was elected to the Executive Committee of NASSCOM and the company was selected for the NASSCOM 100 IT innovators listing for 2007. Quatrro was also honoured with
- The Prestigious Develop 2008 Award for "Best Services" received in Interactive Entertainment
- The "Most Significant Contributor to the BPO Industry" Award for 2006-07
- The Trailblazer Award
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